Returns + lifetime guarantee
Bring it back. Any year.
30-day full refund on unused items. Exchanges accepted any time within the lifetime of the product. The compass-rose mark on each piece is our promise.
What we do with returns
A clear policy.
| Situation | What you do | What we do |
|---|---|---|
| Unused, within 30 days | Email orders@ | Full refund + return label |
| Used, doesn’t fit your life | Email any time | Exchange for any other catalog piece |
| Damaged in shipping | Photo to orders@ | Replacement ships same day |
| Worn through after years | Mail to Austin | Repair, replace, or full credit toward new |
| Customized / monogrammed | Email if defective | Repair or replace if our error |
The compass-rose mark is the promise.
If it ever fails — bring it back. Always.
Email us →